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Delivery & Returns

LAST DAY FOR XMAS ORDERS - TUES 19TH DEC

DELIVERY FROM ONLY £4.95

Our Delivery Partner

We want our products to reach you in perfect condition. For this reason we have chosen APC Couriers as our delivery partner. Their processes ensure maximum care and security in the transit of glass bottles and their network is unique in that it is owned and run by independent local delivery specialists.

Where We Deliver To

We only deliver to addresses in mainland UK, Scottish Isles, Isle of Man, Isle of Wight and Northern Ireland.
We do not deliver to the Republic of Ireland or the Channel Islands or internationally.
We do not deliver to any PO Boxes.

Delivery Charges

Please check which area your Postcode is in and select the correct area at the checkout.

UK Mainland

Wines (75cl) & Spirits (70cl)
1 to 5 bottles (or equivalent); £9.95
6 to 12 bottles (or equivalent); £4.95
Then £4.95 per 12 bottles or part case of 12 bottles

Real Ales (50cl)
1 to 11 bottles (or equivalent); £9.95
12 bottles (or equivalent); £4.95
Then £4.95 per 12 bottles or part case of 12 bottles.
For clarity, these charges apply only to the following Postcodes:

AL, B, BA, BB, BD, BH, BL, BN, BR, BS, CA, CB, CF, CH, CM, CO, CR, CT,CV, CW, DA, DE, DH, DL, DN, DT, DY, E, EC, EH99, EN, EX, FY, GL, GU, HA, HD,HG, HP, HR, HU, HX, IG, IP, KT, L, LA, LD, LE, LL, LN, LS, LU, M, ME, MK, N, NE, NG, NN, NP, NR, NW, OL, OX, PE, PL, PO1-PO22, PR, RG, RH, RM, S, SA, SE, SG, SK, SL, SM, SN, SO, SP, SR, SS, ST, SW, SY, TA, TF, TN, TQ, TR, TS, TW, UB, W, W1, WA, WC, WD, WF, WN, WR, WS, WV, YO
DG, TD
AB10 - AB36, AB39, DD, EH1-EH55, FK1-FK18, G, KA1-KA26, KA29 & KA30, KY, ML, PA1-PA19, PH1-PH14

Scottish Highlands & Isle of Wight

1 to 12 bottles (or equivalent); £19.95. Then £19.95 per 12 bottles or part case of 12 bottles applies to the following Postcodes:

AB37 & AB38, AB41 - AB56, FK19-FK21, IV1-IV40, IV52-IV54, IV63, KW1-KW14, PA21-PA40, PH15-PH41, PH49-PH50
PO30-PO41

Scottish Islands, Isle of Man & Northern Ireland

1 to 12 bottles (or equivalent); £29.95. Then £29.95 per 12 bottles or part case of 12 bottles applies to the following Postcodes:

HS, IV41-IV51, IV55-IV56, KA27-KA28, KW15-KW17, PA20, PA41-PA78, PH42-PH44, ZE
BT1-BT17, BT18-BT94
IM20

Terms & Conditions of Delivery

We normally offer delivery within 7 days of receipt of your order.

Your goods will be packaged securely using re-cycled packaging.

All deliveries must be signed for by a person over 18 years of age.

If nobody is available at the delivery address a card will be left, the recipient needs to re-arrange delivery within 72 hours in response to the card.
If the courier is again unable to deliver, and the recipient does not call the courier within 72 hours of the second delivery attempt, the goods will be returned to us and you will be charged the cost of doing so. If you no longer require your order, we will refund the cost of the products only less any delivery charges for return.

If you want us to re-send your order, you will need to re-order through the website.

In the event of non-delivery by our courier, or if the order is lost or stolen prior to receipt being confirmed by signature we will replace it.

Returns

You may return unopened and undamaged products to us within 14 days of receipt for a full refund of the product cost. After 14 days you will be deemed to have accepted the goods and no returns will be accepted thereafter.

In the rare event that a product is faulty, please e-mail us at info@russellandnewnes.co.uk stating your order number and the nature of the fault giving as much detail as is required.
We will provide a full refund (or replacement with your next order) for any wines that are faulty. Do not dispose of the faulty product as we may require it to be returned to us at our cost. We will advise you within 7 days if this required and we will arrange this as necessary.

Refunds will be processed as soon as we receive the goods back at our depot in a re-saleable condition and have verified the reason for return.


 

© 2013 Russell and Newnes
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